Paris transport users to get compensation after strikes

Metro, train and bus users in the Paris region, who were affected by the pension strikes in spring, may be eligible for refunds.

Paris transport users to get compensation after strikes
A board displaying the closure of the Montparnasse metro station in Paris, early morning of January 19, 2023, as workers went on strike over French President's plan to raise the legal retirement age from 62 to 64. (Photo by STEPHANE DE SAKUTIN / AFP)

If you were affected by the pension strike action on the Paris region’s public transport system between January and April, then you may be entitled to a refund, according to transport provider Île-de-France Mobilités. 

Anyone holding a monthly or annual Navigo card, a reduced price card (either 50 or 75 percent discount), as well as students who benefit from Imagine R cards and seniors with the ‘Navigo Senior’ option who was affected by the repeated strikes in the early months of 2023 can qualify. 

More than two million passengers are expected to be eligible, as 29 lines on Ile-de-France public transport services failed to offer minimal services throughout the strike period in early 2023.

If you experienced one to three days of disruption – meaning your line or route did not offer minimal services – then you can qualify for a minimum refund of €10.

For those who encountered over four days worth of disruption, a reimbursement of €2.80 will be awarded for each day that minimum service (33 percent) was not offered, in addition to a 10 flat-rate amount to help compensate for ‘hardship suffered by commuters’.

In total, passengers impacted will be able to benefit from between €10 to €91.30 worth of reimbursement. 

To access your reimbursement and apply for it, Île-de-France Mobilités will launch a dedicated platform in July. For those with annual or monthly plans, you may be able to receive the refund  will receive the refund automatically.

Keep in mind, you will be required to prove that you hold one of the Navigo packages listed above and that you held it between January and April 2023, as well as proof that you were personally impacted by specific routes considered to have failed to offer minimum services.

You can find the list of lines and routes that qualify HERE.

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Olympics prep means travel trouble for Paris commuters this summer

A summer of discontent and delays is in store for anyone using the Metro or RER services in Paris, as the capital steps up preparations for next year's Olympics.

Olympics prep means travel trouble for Paris commuters this summer

Line closures and maintenance delays are routine in Paris in the summer, when passenger numbers are down because many people are away on holiday. But the amount of work is higher than normal this year, with improvements planned on almost every major line in and out of the capital.

Île-de-France Mobilités will announce all the disruptions for the coming summer later this month. However, the schedules for certain major routes, such as the RER A, B, C and Metro lines, are already known. 

Here’s what we know and what we don’t know about line closures in the coming weeks and months:


Line 4 

Closed between Vavin and Bagneux-Lucie-Aubrac stations from June 9th to 11th inclusive. 

Line 11 

Closed on the following Sundays: July 9th, July 30th and August 27th for work on the extension to Rosny-sous-Bois. As it has since February, the line will close at 10pm every Tuesday, Wednesday and Thursday until the end of September. 

Line 14

No service between Mairie-de-Saint-Ouen and Olympiades, from July 29th to August 11th.


Europe’s busiest railway line will be closed from Nation and Val-de-Fontenay and Fontenay-sous-Bois stations from August 9th to 18th; and between Cergy-le-Haut and Conflans-Fin-d’Oise stations from August 5th to 20th.

RER B North

No trains Between Gare-du-Nord and Aulnay-sous-Bois on the weekends of June 3rd and 4th, and June 10th and 11th, in either direction.

The line will be closed between Gare-du-Nord and Mitry-Claye on August 12th, 13th and 14th. 

Between Aulnay-sous-Bois and Aéroport – Charles-de-Gaulle 2, a further closure is scheduled for the weekend of August 19th and 20th. 

On September 23rd and 24th, the section between Aulnay-sous-Bois and Mitry-Claye will not be served.

Replacement buses will be in operation, but users are warned to expect delays.

RER B South

Between Fontaine-Michalon and Massy-Palaiseau, from July 14th to July 21st, then from August 5th to August 20th, traffic will be halted to carry out modernisation work on the Chartres and Gallardon bridges. 

All trains will terminate at Fontaine-Michalon and Massy-Palaiseau. A replacement bus will serve Massy-Palaiseau, Massy-Verrières, Les Baconnets and Fontaine-Michalon stations.

From July 22nd to August 4th, traffic will be interrupted to allow completion of the Massy-Valenton-Ouest project between La Croix de Berny and Massy-Palaiseau, and to continue work on the Chartres and Gallardon bridges. 

All trains will terminate at La Croix-de-Berny and Massy-Palaiseau. A shuttle bus will serve the remaining stations.

The branch between Bourg-la-Reine and Robinson will be closed from July 22nd to August 25th inclusive. All trains will terminate at Bourg-la-Reine. Substitutions will be made at Bourg-la-Reine, Sceaux, Fontenay-aux-Roses and Robinson stations.


The Austerlitz – Javel – Henri-Martin section will be closed from July 15th to August 26th.

no trains will run between Massy and Pont-de-Rungis, either, during the replacement of the Gallardon rail bridge in Massy, and for the Massy southern rail bypass project.

Works to be confirmed

Dates for works on RER lines E, D and Transilien (lines H, K, L, N and P) have yet to be confirmed.


The driverless Orlyval shuttle service from Antony station to the airport, will be out of service on July 24th, 25th, 26th and 27th for maintenance work.