SHARE
COPY LINK
For members

HEALTH INSURANCE

What to do if you haven’t yet received your Swiss health insurance card

Switzerland is late in issuing health insurance cards for new policy holders or those who have switched their providers at the end of 2022. What should you do if you need medical help before your new card arrives?

What to do if you haven’t yet received your Swiss health insurance card
You need your health insurance card to get medical care. Image by Engin Akyurt from Pixabay

When you buy a health insurance policy in Switzerland from any of the dozens of approved providers, you will receive a credit card-sized card to be used as proof of insurance. Aside from your name, date of birth, and AHV / AVS number, the card also includes the name of your insurance company, client number, and the date of validity.

You will have to present this card each time you seek medical treatment that is included under the obligatory KVG / LaMal scheme.

Residents of Switzerland are allowed to change their compulsory health insurance coverage from one provider to another by November 30th, to go into effect from January of the following year.

The sharp increase in the cost of the health insurance in 2023 — 6.6 percent on average, but higher in some cantons — has prompted many people to look for cheaper options and change their carriers.

READ MORE: Millions of Swiss residents switch health insurance amid rising costs

This massive switch has caused a backlog in the production of new insurance cards, which means that many policy holders have not yet received theirs.

The cards for all insurance carriers are issued by a subsidiary of the Santésuisse health insurance association, whose spokesperson, Manuel Ackermann, said that the delay is caused by the “extraordinarily large number” — three times as many as in an average year — of switches.

He did not specify how much longer is needed to issue and send out all the cards.

What should you do if you haven’t yet received your card?

Say you need medical help, or another situation arises where proof of health insurance is needed — for instance, if you are applying for a new job or registering in a new municipality.

In such cases, you can present the insurance certificate letter your carrier has issued when you took up your policy.

While not having an insurance card is a minor inconvenience in Switzerland, where such a certificate can be used in the interim, it could be more of a problem when travelling in the European Union.

Under normal circumstances, if you fall ill in the EU, all you have do is present your Swiss card, which is equivalent to the European Health Insurance Card (EHIC). This way, you can be treated and the bill will go directly to your Swiss insurance company.

However, absence of the card could mean that hospitals in those countries may not recognise the insurance certificate alone, and require Swiss residents to pay for medical care on the spot.

While not an ideal situation, you can submit the bill, along with all the required documents such as details of your treatment, to your insurer in Switzerland.

READ MORE: Reader question: Can my Swiss health insurance refuse to pay my medical bills?

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.
For members

HEALTH INSURANCE

EXPLAINED: Should I take out Swiss health insurance before or after the birth of my baby?

In Switzerland, you can choose between taking out health insurance for your baby either before or after the birth – but there’s a catch.

EXPLAINED: Should I take out Swiss health insurance before or after the birth of my baby?

In Switzerland, basic health insurance is mandatory even for the youngest among us.

Though it is generally recommended to register your baby with a health insurance prior to giving birth to save yourself the admin headache during recovery and bonding time, you can also take out health insurance after birth – though this could have financial consequences.

In any case, you should do this no later than three months after welcoming your baby.

When taking out basic health insurance after birth, your baby will be insured retrospectively from their birth. This also means that the premiums must be paid retrospectively up to the entire month of birth.

You must also inform your own health insurance of your new arrival. Note that your baby does not have to be registered with the same health insurance as you or your partner.

Are there any consequences to taking out basic health insurance for my baby after birth?

No, there are no financial consequences to taking out basic health insurance for your newborn following the birth, provided you do so within the necessary time frame.

What about supplementary health insurance?

While taking out basic health insurance will – hassle aside – play out the same way before and after the birth, this is not the case for (voluntary) supplementary health insurance.

In Switzerland, you are strongly recommended to register with a basic health insurance company during your pregnancy as this will enable you to take out supplementary health insurance for your baby at the same time. Some insurance companies, such as Concordia (100 francs), will even give you a so-called baby bonus.

Further to this, when registering your baby with a health insurance company for basic health coverage you will not be asked to provide any health check for your (unborn) baby.

However, when taking out supplementary health insurance after your child’s birth, the insurer will collect information about your baby’s health in the form of an extensive survey – similar to those adults in Switzerland have to fill out when registering with an insurance company.

This means that should your baby be born ill or with a disability, the insurance company can impose restrictions on the benefits they are to receive, or worse, refuse to sign a contract for your baby altogether.

According to a 2019 article by Swiss broadcasting company SRF, most Swiss supplementary health insurance companies will almost always reject a baby that is born with a disability as they consider them a ‘bad risk’.

You will also have to inform the insurance company of any illness or disability that has been detected during antenatal screening tests, in which case the insurer may again refuse to take your baby on.

However, note that the health insurance company is not allowed to request antenatal screening tests. Parents must only declare the results with the insurance if they have it.

In general, it is advisable to have your baby insured between the 4th and 8th month of your pregnancy.

SHOW COMMENTS