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STRIKES

Train strike: What are your rights in Austria if your trip is cancelled or delayed?

Rail workers at Austria's ÖBB went on strike Monday after salary negotiations ended with no deal. Here's what you need to know about your rights if you're affected.

Train strike: What are your rights in Austria if your trip is cancelled or delayed?
A Nighjet train from Vienna (Austria) to Venice (Italy) of the Austrian Federal Railways (OeBB). (Photo by ALEX HALADA / AFP)

The Austria-wide strikes affect ÖBB trains but also regional transport (including the S-Bahn system that goes through Vienna) and some transport operated by Westbahn.

There may also be individual train cancellations on Tuesday, November 29th, as The Local reported. Information on this can be found in the ÖBB SCOTTY.

The warning strike was called after trade unions and companies were not able to agree on salary increases amid rising inflation in Austria. Vida, the trade union representing the workers, has asked for a wage increase of €400 – an average increase of around 12 percent. In response, Austria’s Chamber of Commerce offered a rise of 8 percent.

READ ALSO: Strikes in Austria: How will transport and services be affected

What happens to tickets I’ve already bought?

Sparschiene and other ÖBB tickets booked for travel during the strike are valid until December 5th 2022, or can be cancelled, refunded or rebooked, ÖBB said. 

You can do so at all ÖBB travel centres or ticket counters and through the customer service hotline on 05-1717 9.

In the case of Westbahn tickets, the company is asking customers to cancel them – this can also be done retroactively. 

What if I am stranded due to the strike?

If you are stranded due to the strike, the costs for adequate hotel accommodation and taxi costs to the hotel must be covered by ÖBB. 

The maximum amount for local and regional transport is €80 per person for an overnight stay in a hotel and €50 per person for a taxi ride, according to the Agency for Passenger Rights (APF).

The agency also recommends people ask the railway company for confirmation of the delay or cancelled ticket.

There would be no compensation claims if you were informed about the delay or cancellation before you bought your ticket. There is also no entitlement to compensation for delays in “specific individual cases” to people who hold an annual travel pass.

READ ALSO: Airport chaos in Europe: What are your rights if flights are delayed or cancelled?

In the event of disputes, the AFP can provide assistance. The organisation currency recommends postponing non-essential travel to a later date and adjusting your ticket validity. 

ÖBB said: “We will look at and evaluate each complaint individually. However, it must be considered that the strike was announced in advance.”

The company also said that it does not offer any replacement services. However, the CAT train in Vienna, which connects the city centre to the international airport, has a replacement making Wien-Mitte – Airport journey. 

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TRAVEL NEWS

UK warns arrivals from Europe to ‘expect delays’ due to border force strike

The UK government has warned that people arriving into the country from Europe over Christmas should expect delays and disruption as border guards go on strike from Friday.

UK warns arrivals from Europe to 'expect delays' due to border force strike

The UK Border Force begins a strike on Friday, December 23rd, that is expected to cause major delays and disruption at airports and some ports.

Travellers were warned in a statement: “While the government is taking action to minimise disruption, travellers due to arrive in the UK over the Christmas period are warned to expect delays and disruption over the strike action affecting border control.

“Passengers should be prepared for longer wait times and should check with their travel agents, tour operators and airlines/carriers about possible disruptions to their journey prior to travelling.

“Our eGates will continue to function as per normal and we encourage all those eligible to use them to do so, as the quickest and most efficient way to pass through border control.”

The Public and Commercial Services Union, which represents the majority of border staff at airports, has called a strike between December 23rd and 31st, not including December 27th.

READ ALSO Do UK border strikes affect ferries, trains and the Channel Tunnel?

It is part of a wave of strikes hitting the UK as workers including nurses, paramedics, postal staff and rail workers strike for pay rises to help them cope with the soaring cost of living.

The disruption is expected to be concentrated at airports, although the ferry port of Newhaven is also affected, and is likely to lead to extremely long queues at passport control – some are predicting waits of up to 10 hours.

Affected sites are; Birmingham Airport, Cardiff Airport, Gatwick Airport, Glasgow Airport, Heathrow Airport – Terminals 2,3,4,5, Manchester Airport and Port of Newhaven.

It could also cause some flight cancellations and delays if passengers are not able to disembark at UK airports – travellers are advised to check with their airline before going to the airport.

The UK government has drafted in some members of the military to help run passport control, but this is likely to be a very limited service. 

Those travelling to the UK should also be aware of significant disruption on the railways, also due to strike action. 

You can find full details of travel between France and the UK HERE, or head to Local sites in Germany, Spain, Italy, Switzerland, Sweden, Norway, Austria and Denmark for the latest on travel.

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