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EXPLAINED: What can I do if I miss my flight due to Sweden’s airport chaos?

Stockholm Arlanda Airport is once again suffering hour-long queues for security due to a surge in travel and personnel shortages. What can you do if you miss your flight?

SAS planes at Stockholm Arlanda airport
SAS planes at Stockholm Arlanda airport in March 2020. The airline on February 22nd 2022 announced a major costcutting plan. Photo: Jonathan NACKSTRAND / AFP

What’s the situation at Arlanda over the Ascension Day weekend? 

According to the airport operator Svedavia, the worst peak for the long weekend is probably over. “Today looks good with no long waiting time at Arlanda,” Ellen Laurin, the company’s press officer, told The Local on Friday. “Yesterday morning [Thusday], we had a morning peak before nine in the morning, and the rest of the day was OK.” 

According to Swedavia’s website, waiting times at security were less than five minutes on Friday morning.  

However, she warned that there could once again be big queues on Sunday when those who have travelled to Sweden over the long weekend make their way home. 

“Sunday is a big travel day when people will fly home again. There could be queues at peak times,” she said. “We recommend that passengers have a close contact with their airline for information about their flight. It is important to have extra time at the airport and to be prepared.  

READ ALSO: What’s behind the queues at Arlanda Airport? 

Which airports in other countries have problems? 

Arlanda is not the only airport facing problems due to delays staffing up again after the pandemic. On Friday morning, Twitter users were complaining of two-hour queues at the border control at Heathrow Airport in the UK, while at the UK’s Manchester Airport, passengers were reporting queues for security of up to two hours on Thursday. 

Dublin Airport is also facing regular two-hour queues at security. Amsterdam’s Schipol Airport had a 1km security queue on Thursday, pushing the Dutch airline KLM to cancel flights. 

Can I get compensation or insurance payments if I missed my flight due to the queues? 

The SAS airline has already underlined that it is their customers’ responsibility to make sure that they arrive at the airport in sufficiently good time to make their flight. 

“To be certain you can come with us, you should be in good time, and if you are in good time, you will manage to get your flight,” she told state broadcaster SR. “It is always the customer’s responsibility to be on your way as early as is necessary.”

People who miss flights are also likely to struggle to get payouts from travel insurance, warned Gabriella Hallberg, an expert on travel insurance at the Swedish Consumers’ Insurance Bureau. 

“If you’re at the airport and are hit by security controls that take a very long time, they consider that it is the consumer themselves who have not planned their journey,” she told SR

She said that it might be possible to find an insurance company that is willing to insure against flights missed due to security queues. 

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TRAVEL NEWS

Öresund Bridge raises toll for single journeys between Sweden and Denmark

The Öresund Bridge on Thursday increased its toll for single journeys but said that new discount rates will be introduced.

Öresund Bridge raises toll for single journeys between Sweden and Denmark

The bridge’s operator Öresundsbron set out the changes to toll prices in a press statement on Tuesday.

“We are making it cheaper for those who travel with us the most and the price will go up for those who travel less,” Öresundsbron director of sales and marketing Berit Vestergaard said at a briefing on the price changes.

The toll price for a one-way crossing on the Öresund Bridge was raised to 645 Swedish kronor (440 Danish kroner) from the previous 610 kronor (415 kroner) on Tuesday, a 6 percent increase.

Discount offers for both private and business customers will provide bigger savings for frequent bridge users under the new price structure.

While the annual fee to register for one of the Öresund Bridge’s range of discount offers goes up from 495 Swedish kronor (335 Danish kroner) to 499 kronor(349 kroner), the price per journey falls by 6-7 percent or 8-12 kroner per journey.

A breakdown of the Öresund Bridge price changes in full. Photo: Öresundsbron

Increased prices on single trips allow the cost of a crossing for a discount customer to be reduced, Vestergaard said.

“We want to offer our customers a cheaper price and we are doing it at a time when many other things are becoming more expensive,” she said in the statement.

“It will simply be cheaper and easier to cross the Öresund with a discount offer. The price per journey will fall by around 7 percent,” she said.

Tuesday’s changes mean that motorists registered for discount offers will no longer need to carry an electronic tag to register at the toll. Instead, tolls will use number plate recognition. Cars must be registered on the Öresundsbron website.

Discount schemes for the bridge have been renamed under three categories: ÖresundGO, ÖresundPENDLER and ÖresundBUSINESS.

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