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EXPLAINED: What can I do if I miss my flight due to Sweden’s airport chaos?

Stockholm Arlanda Airport is once again suffering hour-long queues for security due to a surge in travel and personnel shortages. What can you do if you miss your flight?

SAS planes at Stockholm Arlanda airport
SAS planes at Stockholm Arlanda airport in March 2020. The airline on February 22nd 2022 announced a major costcutting plan. Photo: Jonathan NACKSTRAND / AFP

What’s the situation at Arlanda over the Ascension Day weekend? 

According to the airport operator Svedavia, the worst peak for the long weekend is probably over. “Today looks good with no long waiting time at Arlanda,” Ellen Laurin, the company’s press officer, told The Local on Friday. “Yesterday morning [Thusday], we had a morning peak before nine in the morning, and the rest of the day was OK.” 

According to Swedavia’s website, waiting times at security were less than five minutes on Friday morning.  

However, she warned that there could once again be big queues on Sunday when those who have travelled to Sweden over the long weekend make their way home. 

“Sunday is a big travel day when people will fly home again. There could be queues at peak times,” she said. “We recommend that passengers have a close contact with their airline for information about their flight. It is important to have extra time at the airport and to be prepared.  

READ ALSO: What’s behind the queues at Arlanda Airport? 

Which airports in other countries have problems? 

Arlanda is not the only airport facing problems due to delays staffing up again after the pandemic. On Friday morning, Twitter users were complaining of two-hour queues at the border control at Heathrow Airport in the UK, while at the UK’s Manchester Airport, passengers were reporting queues for security of up to two hours on Thursday. 

Dublin Airport is also facing regular two-hour queues at security. Amsterdam’s Schipol Airport had a 1km security queue on Thursday, pushing the Dutch airline KLM to cancel flights. 

Can I get compensation or insurance payments if I missed my flight due to the queues? 

The SAS airline has already underlined that it is their customers’ responsibility to make sure that they arrive at the airport in sufficiently good time to make their flight. 

“To be certain you can come with us, you should be in good time, and if you are in good time, you will manage to get your flight,” she told state broadcaster SR. “It is always the customer’s responsibility to be on your way as early as is necessary.”

People who miss flights are also likely to struggle to get payouts from travel insurance, warned Gabriella Hallberg, an expert on travel insurance at the Swedish Consumers’ Insurance Bureau. 

“If you’re at the airport and are hit by security controls that take a very long time, they consider that it is the consumer themselves who have not planned their journey,” she told SR

She said that it might be possible to find an insurance company that is willing to insure against flights missed due to security queues. 

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SAS

Crisis-stricken airline SAS records heavy losses

Troubled Scandinavian airline SAS, which has filed for bankruptcy in the United States, reported deeper losses in the fourth quarter on Wednesday.

Crisis-stricken airline SAS records heavy losses

Net losses amounted to more than 1.2 billion Swedish kronor ($117 million) in the August-October period, compared to a loss of 744 million kronor a year earlier, the company said in a statement.

“As with previous quarters in 2022, the currencies (foreign exchange) and jet-fuel price have brought strong headwinds for our business,” said SAS chief executive Anko van der Werff.

The airline, however, saw the “highest number” of passengers since the beginning of the Covid pandemic, with healthy demand in the summer, van der
Werff said.

The airline, which cut 5,000 jobs in 2020, is preparing for “substantial recruitments and rehirings” to meet the expected increase in demand next
summer, he added.

SAS filed for Chapter 11 bankruptcy proceedings in the United States in July — a move allowing a company to restructure its debts under court
supervision.

Van der Werff said the airline expected to complete the court-supervised process during the second half of 2023.

Earlier this year, The airline posted a net loss of 1.84 billion kronor ($170 million) for the May-July period, compared to a loss of 1.33 billion kronor a year earlier.

Earnings were “severely affected” by the 15-day pilot strike between July 4th-19th, which led to the cancellation of some 4,000 flights affecting more than 380,000 passengers, the company said in a statement.

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