German government moves to end short-notice energy contract terminations

With thousands of customers currently left out in the cold by providers cancelling electricity and gas contracts at short notice, Germany is planning to introduce tighter controls on the energy sector.

Heat cost allocator on a radiator
A heat cost allocator, for calculating heating costs, on a radiator. Photo: picture alliance/dpa | Sina Schuldt

The government says it wants to put a stop to short-notice terminations of electricity and gas contracts by low-cost providers as well as sudden price hikes. 

“We must not leave consumers out in the cold like this again,” Oliver Krischer (Greens), Parliamentary State Secretary in the Federal Ministry of Economics, told DPA in Berlin. “This was and is a great burden for many people and a huge shock to suddenly find a notice of termination from the gas or electricity provider in the letterbox.”

Krischer also announced that the there would be uniform tariffs for basic energy supply in future, so that new customers do not face bills that are twice or three times as high as those paid by existing customers.

“Split basic-supply tariffs are in the end just make additional work for the courts, which we want to avoid,” he said.

Split tariffs are when an energy provider offers different rates for new and existing customers.

READ ALSO: How households in Germany can tackle rising energy costs

In addition, energy providers will have to give their customers several months’ notice if they decide to cancel their energy contracts so that people have time to look for a new supplier.

With energy prices soaring over the past year, struggling low-cost providers have cancelled thousands of contracts at short notice, leaving customers grappling to organise a new contract at an affordable rate. 

These consumers then tend to automatically move to the the so-called substitute supply with a basic supplier in their area – but often have to pay significantly more for this back-up service. 

The newly formed Ministry for Energy and Economics, which is run by the Greens, wants to stop this from happening.

Oliver Krischer (Greens) speaks in the German Bundestag

Oliver Krischer (Greens) speaks in the German Bundestag. Photo: picture alliance/dpa | Bernd von Jutrczenka

“There is a need for action,” said Krischer. “We therefore want to raise the hurdles for discontinuing supply and put the instrument of basic and substitute supply on a new footing.”

He added that the ministry would also make proposals on how dubious competitors could be better filtered out by the Federal Network Agency.

“The fact that around one million gas and electricity customers are being terminated within a very short time must not be repeated,” he warned. 


Split energy tariffs 

According to a position paper of the Federation of German Consumer Organisations, some new customers have found themselves paying up to €1,654  more per year in tariffs than existing customers.

This is because budget suppliers tend to purchase low-cost energy for their customers in advance to keep costs low in the long-term.

However, with prices rapidly rising due to supply issues and the effects of the pandemic, these same suppliers have been forced to secure more energy at significantly higher prices to cater to a higher-than-expected number of new customers. 

Therefore, some suppliers have started to differentiate between new and existing customers and to supply new customers at more expensive tariffs. In the view of the consumer centres, however, this is legally inadmissible, dangerous for fair competition and incomprehensible. 

READ ALSO: German local authorities demand reduction in energy prices

According to the Ministry of Energy and Economics, concrete proposals for amendments to the Energy Industry Act are now being worked out in close cooperation with the Ministry of Consumer Protection.

The aim is to provide more protection for consumers through clear notice periods before supply is discontinued and to improve the regulations on substitute supply and basic supply.


short-notice cancellation / termination – (die) kurzfristige Kündigung

basic supply – (die) Grundversorgung 

a huge burden – (eine) große Belastung 

to react to something – auf etwas reagieren 

We’re aiming to help our readers improve their German by translating vocabulary from some of our news stories. Did you find this article useful? Let us know.

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.


Cats in southern German town ordered into summer lockdown

Pet owners in part of a Baden-Württemberg town have been told to keep their cats indoors until the end of August to protect endangered birds.

Cats in southern German town ordered into summer lockdown

Domestic cats in Walldorf-Süd, in the Rhine-Neckar district, won’t be able to roam and enjoy the outdoors this summer under the radical measure. 

The district office issued the order to cat owners over the weekend in a bid to protect crested larks, which are threatened with extinction.

Domestic cats in the southern part of the city are not allowed outside until the end of August 2022 – and from April to August for the next three years, reported a Stuttgart news site.

The survival of the species depends on “the survival of every single young bird”, the district said.

If a cat escapes, the owners have to report it to the authorities and try to get their pet indoors. Owners who flout the rules may face a fine up to €500.

And if a cat kills one of the six crested larks living in Walldorf, the owner can reportedly expect a fine up to €50,000.

However, the Wiesloch-Walldorf Animal Welfare Association said it would look into taking legal action against the general order, the Rhein-Neckar-Zeitung reported on Wednesday.

“Please keep calm,” the association’s chairman Volker Stutz addressed the cat owners in a statement. “I assure you that we will do our best to stop this disproportionate measure.”

The crested lark is classified in the highest endangerment category on the red list for endangered species, according to the district’s notice. The bird is threatened with extinction, and last year, there were only three breeding pairs left in Walldorf, all in the south of the town.

Because the birds breed on the ground, they can often fall victim to cats. After lengthy consideration, the nature conservation authorities came to the conclusion “that preventing cats from roaming free in the danger zone” is proportionate.

The district said that because the bird is threatened with extinction “cats pose a particular threat and the measure is suitable, necessary and appropriate”.

Authorities recommend that outdoor cats be re-homed with family or friends who do not live in the affected area for the designated period, so they can get outdoors.