DHL to offer customers in Germany ‘exact’ package delivery times

Have you ever felt annoyed at services that fail to deliver your parcel even though you stayed home for it? Well, this kind of situation could be avoided in future.

DHL to offer customers in Germany 'exact' package delivery times
A DHL delivery worker in Düsseldorf. Photo: DPA

German delivery service DHL, the parcel delivery division of Deutsche Post, wants to “significantly improve” how it delivers packages in future by giving customers more accurate information on the when their item will arrive.

The postal giant will send customers in Germany an approximate arrival time by email in advance – and then about 15 minutes before delivery, they will send another alert with the exact time that the parcel van will get to the destination.

That’s according to Deutsche Post DHL CEO Frank Appel who gave details on how the company is improving its services in an interview with regional newspaper RP Online. 

He said this service was already being tested out in some areas of Germany – and would be rolled out nationwide in installments next year. 

When asked what the company was planning, Appel said: “We will significantly improve the forecasting accuracy for parcels. 

“Our customers should first receive an approximate time by email for when the person delivering the package is to arrive. 

“And, for example, 15 minutes before arrival, there will be another e-mail with the exact time, which we calculate based on the position of the van recorded by GPS. We are now testing this in some regions and in the course of 2020 these ‘just-in-time’ packages will be available nationwide.”

DHL and other carriers have been criticized in the past over the reliability of delivery, with many people complaining that companies fail to deliver parcels even when customers are at home waiting for the item.

Appel said DHL was also taking measures to make sure customers received goods as quickly as possible by not storing packages for long periods of time before delivery.

It is “practically impossible” that customers have to wait longer than necessary for goods or letters, he said.

Postal prices on the up

It came as changes to the postal service in Germany got underway this month.

From July 1st a stamp for a standard letter increased in price from 70 cents to 80 cents.

READ ALSO: Postage costs set to spike in Germany

The price of sending postcards also jumped from 45 cents to 60 cents.

Meanwhile, a compact letter, which can weigh up to 50g, rose by 10 cents to 95 cents.

Deutsche Post said price hikes were necessary to keep up with costs, as consumers increasingly turn to email instead of sending post.

Member comments

  1. LOL….I’ve ordered hundreds of things from Amazon over the years and maybe two arrived at my door. No matter what time I i am at home, they NEVER ring the bell. Now they’re going to tell me exactly when the package is arriving? Ha ha Ha ha ha

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‘A new generation of stamps’: Deutsche Post rolls out QR-style tracking codes

German stamps will soon be kitted out with individual matrix codes to help stop letters getting lost in the mail, national postal company Deutsche Post said Tuesday.

'A new generation of stamps': Deutsche Post rolls out QR-style tracking codes
The new stamp reading 'digital change' and with a QR tracking code. Photo: DPA

Customers will be able to use the codes to track when a letter has arrived in the local processing centre and when it has reached its destination region, Deutsche Post said.

The codes, which are similar to QR codes, will sit alongside the traditional images in what will be “a new generation of stamps”, according to the company.

READ ALSO: How sending parcels in Germany changed in January 2021

“Stamps with matrix codes make our service even more reliable — and the stamps more interesting,” said Tobias Meyer, head of the company's German post and parcel division.

The first stamps featuring the codes will be rolled out from Thursday, with more to follow later in the year.

By 2022, they will be featured on all German stamps.

However, the codes do not allow for full parcel-style tracking and they will not tell customers whether a letter has actually been delivered.

DHL owner Deutsche Post reported record results in January as the pandemic fuels a package boom spurred by online shopping.

Revenues climbed five percent year-on-year to 66.8, buoyed by strong performances from the parcels and express units.